Customer Satisfaction & Refund Policy

We take pride in customer satisfaction! Just take a look at the testimonials to see what others are saying.

Shop with confidence: All files are tested for integrity and quality before being posted to the store for purchase. However, the customer must have certain system requirements in place in order to download and view the files. In order to ensure complete customer satisfaction, free samples are offered on each product page so pages from the actual eBook can be downloaded and previewed. Customers can also try complete products at no charge from the free downloads section. If there are technical conflicts with those files, customers should not make purchases until the conflict has been solved on their system. Most conflicts can be solved by downloading the most recent copy of Adobe Reader, or by trying the other suggestions in the help desk. Further problems can be troubleshooted by opening a ticket in the help desk.

• Before a store credit or refund will be considered, within 7 days of the purchase, you must contact us and describe your problem in detail.
• For refunds made to you by A to Z Teacher Stuff, there is a processing fee of $5.95 per order or 15% of the order (whichever is greater). Refunds will not be issued on orders less than $5.95.
  
  
• Software registration keys are not available for a refund or store credit.
  
  
• We reserve the right to deny refund requests made by customers who we believe are abusing this refund policy.